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Customer Service
Secure online access to your City of Redlands municipal services account information is here! RedConnect provides up-to-date access to your account information any time of the day or night, seven days a week from the convenience of your home or office.
With RedConnect you can:
View a copy of your bill or print a duplicate copy of your bill.
GO GREEN and signup to receive your bill via email with e-Bill service.
Sign up for our free automatic payment program 1-2-3 Done!
Save postage and eliminate paper waste.
Review your water usage history, billing history and payment history.
Review your service order history.
Request a payment extension.
Make a payment using Speedpay (convenience fee charged per transaction).
Click here to create your personal RedConnect account today: My RedConnect Account
Click here to view the RedConnect FAQs
CUSTOMER SERVICE
The primary purpose of the Customer Service Division is to provide accurate and timely customer, billing and collection services for the water, wastewater and solid waste utilities of the City, in addition to billing services for street cleaning and household hazardous waste services provided by other departments within the City.
Additionally, the Customer Service Division works as a cross-functional team within the Municipal Utilities & Engineering Department providing assistance and support to customers for information regarding automated payment programs, proper disposal of refuse and recycling opportunities, backyard composting programs, and wise use of water, to name a few.
CLICK HERE TO TAKE CUSTOMER SERVICE SURVEY
Pay online or by phone using your ATM/Debit card (with Pulse®, Star®, and NYCE®, logos,) VISA®, or MASTERCARD®, savings, money market or checking account. Click here for details. Allows customers to designate someone to receive a copy of their Municipal Services Bill. This may be helpful to anyone that may be elderly, handicapped or has any difficulty understanding their Municipal Services Bill. Contact Customer Service at (909) 798-7516 for assistance.
Got questions? We’ve got the answers. Click here for answers to the most Frequently Asked Questions about your City of Redlands Municipal Services.
The City of Redlands Municipal Utilities & Engineering Department is committed to providing you, our customers, with the highest quality services. We do that by offering competitively priced water services while maintaining some of the lowest wastewater rates in the area.
To view our CURRENT Water & Wastewater Rates sheet click here.
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Our mailing address: |
Our physical address: |
To find out more, please contact us:
Customer Service Office
mudcustomerservice@cityofredlands.org
909-798-7516
Cindy Tryon
Customer Operations Supervisor
ctryon@cityofredlands.org
909-798-7678, ext. 1
- City launches new website with new look and updated features
- Yucaipa man caught while stealing metal from local business
- Two arrested for DUI during checkpoint; over 30 citations issued
- Firefighters extinguish blaze in home; no injuries reported
- Firefighters extinguish blaze in abandoned building
- Upcoming events at the Redlands Community Senior Center
- Music classes for kids and teens offered at Community Center
- Armed men hold up gas station convenience store
- City joins effort to eliminate junk mail for local residents
- RPD schedules weekend sobriety checkpoint
Yesterday
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City Council Closed Session Meeting
- Start time: 05:00pm
- End date: Tuesday, February 21st
- End time: 06:00pm
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Agenda available to view at http://cityofredlands.org/councilvideo
- View this event in Google Calendar
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City Council Meeting
- Start time: 06:00pm
- End date: Tuesday, February 21st
- End time: 08:00pm
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Agenda available to view at http://cityofredlands.org/councilvideo
- View this event in Google Calendar
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Pajama Story Time
- Start time: 07:00pm
- End date: Tuesday, February 21st
- End time: 07:30pm
- View this event in Google Calendar
Today
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Preschool Story Time ~ Ages 4-6
- Start time: 10:15am
- End date: Wednesday, February 22nd
- End time: 10:45am
- View this event in Google Calendar
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Post 261 Explorer Meeting
- Start time: 06:30pm
- End date: Wednesday, February 22nd
- End time: 08:30pm
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Open Enrollment to join the Redlands Explorer Program is in January of every year, but you can pick-up and drop-off applications through-out the entire year at the Fire Administration office. Ages to join are between 15 years To 21 years old.
Fire Administrative Office
35 Cajon Street #12
Redlands, CA 92373 - View this event in Google Calendar
Tomorrow
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Tiny Tot Story Time
- Start time: 10:15am
- End date: Thursday, February 23rd
- End time: 10:35am
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Story time for tiny tots, ages 2 & 3. Finger rhymes, songs and stories.
- View this event in Google Calendar
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Tiny Tot Story Time
- Start time: 10:40am
- End date: Thursday, February 23rd
- End time: 11:00am
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Join us for fun stories, songs and finger rhymes and meet new friends!
- View this event in Google Calendar
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Market Night
- Start time: 06:00pm
- End date: Thursday, February 23rd
- End time: 09:00pm
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Established in 1988, Redlands Market Night has established itself as one of the most successful certified farmers markets in Southern California! Vendors vie to participate in the event that has attracted thousands of weekly visitors since its inception. Visitors are welcomed into an inviting atmosphere complete with lighted trees, brick sidewalks, historic buildings, and great musical entertainment. Crowds are pleasantly surrounded by over 150 food and merchandise booths, not to mention the downtown shopkeepers, every Thursday night.
- View this event in Google Calendar
Friday, February 24th
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City Hall Closed
- Start time: 07:00am
- End date: Friday, February 24th
- End time: 05:00pm
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Due to budget constraints, City of Redlands employees are taking 80 hours unpaid furlough days. City Hall will be closed every other Friday through 6/29/2012.
- View this event in Google Calendar
Saturday, February 25th
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Saturday Morning Certified Farmers Market
- Start time: 08:00am
- End date: Saturday, February 25th
- End time: 11:00am
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The City’s successful Saturday Morning Certified Farmers Market brings fresh local produce to historic downtown Redlands every Saturday.
The Saturday Morning Certified Farmers’ Market began June 6, 2009, bringing local growers to the City parking lot south of Redlands Boulevard between Fifth and Sixth streets near Ed Hales Park. The market operates from 8 to 11 a.m. every Saturday, excluding holiday weekends.
- View this event in Google Calendar
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Household Hazardous Waste collection
- Start time: 09:30am
- End date: Saturday, February 25th
- End time: 12:30pm
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During operating hours, residents can dispose of household materials including, outdated prescription medication (with the exception of controlled substances), outdated pet prescription medication, paint products, chemical cleaners, pesticides, fertilizers, hobby/pool supplies, automotive oil, filters, brake fluid, transmission fluid, anti-freeze, gasoline, and propane tanks.
- View this event in Google Calendar
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Bi-lingual Story Time ~ English/Spanish
- Start time: 10:15am
- End date: Saturday, February 25th
- End time: 10:45am
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Come and hear stories and songs in English & Spanish
- View this event in Google Calendar
Tuesday, February 28th
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Joint Council / Planning / Historic & Scenic / Redlands Conservancy Meeting
- Start time: 05:00pm
- End date: Tuesday, February 28th
- End time: 07:00pm
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Agenda available to view at http://cityofredlands.org/councilvideo
- View this event in Google Calendar
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RPD Citizens Informational Academy
- Start time: 06:30pm
- End date: Tuesday, February 28th
- End time: 09:30pm
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Residents have the opportunity to meet their police officers and to learn the structure and activities of the department. No fee for attending required. Must live or work in Redlands, 16 yrs old or older, and no criminal record. Call 909 798-7609 Ext.1
- View this event in Google Calendar
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Pajama Story Time
- Start time: 07:00pm
- End date: Tuesday, February 28th
- End time: 07:30pm
- View this event in Google Calendar
Wednesday, February 29th
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Preschool Story Time ~ Ages 4-6
- Start time: 10:15am
- End date: Wednesday, February 29th
- End time: 10:45am
- View this event in Google Calendar
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Post 261 Explorer Meeting
- Start time: 06:30pm
- End date: Wednesday, February 29th
- End time: 08:30pm
-
Open Enrollment to join the Redlands Explorer Program is in January of every year, but you can pick-up and drop-off applications through-out the entire year at the Fire Administration office. Ages to join are between 15 years To 21 years old.
Fire Administrative Office
35 Cajon Street #12
Redlands, CA 92373 - View this event in Google Calendar
Thursday, March 1st
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Tiny Tot Story Time
- Start time: 10:15am
- End date: Thursday, March 1st
- End time: 10:35am
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Story time for tiny tots, ages 2 & 3. Finger rhymes, songs and stories.
- View this event in Google Calendar
-
Tiny Tot Story Time
- Start time: 10:40am
- End date: Thursday, March 1st
- End time: 11:00am
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Join us for fun stories, songs and finger rhymes and meet new friends!
- View this event in Google Calendar
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Book Club (I)
- Start time: 04:00pm
- End date: Thursday, March 1st
- End time: 05:00pm
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Great Books Club : 4 p.m.
Location: A.K. Smiley Library Tower Room
RSVP: (909) 335-5984
Meeting at 4 pm the first Thursday of each month. - View this event in Google Calendar
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Historic and Scenic Preservation Commission
- Start time: 06:00pm
- End date: Thursday, March 1st
- End time: 07:00pm
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Historic and Scenic Preservation Commission meeting
- View this event in Google Calendar
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Market Night
- Start time: 06:00pm
- End date: Thursday, March 1st
- End time: 09:00pm
-
Established in 1988, Redlands Market Night has established itself as one of the most successful certified farmers markets in Southern California! Vendors vie to participate in the event that has attracted thousands of weekly visitors since its inception. Visitors are welcomed into an inviting atmosphere complete with lighted trees, brick sidewalks, historic buildings, and great musical entertainment. Crowds are pleasantly surrounded by over 150 food and merchandise booths, not to mention the downtown shopkeepers, every Thursday night.
- View this event in Google Calendar
Friday, March 2nd
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City Hall Closed
- Start time: 07:00am
- End date: Friday, March 2nd
- End time: 06:00pm
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Extended service hours are offered in order for the public to conduct City business before and after traditional business hours. City staff is available 9 hours a day to serve you. City Hall offices are closed every Friday.
- View this event in Google Calendar